Frequently Asked Questions (FAQs)

FACIAL TREATMENTS

What types of facial treatments do you offer?

We offer holistic, non-invasive facial treatments focused on relaxation, skin wellness, and natural care, including Japanese face and neck massage.

Are your treatments safe?

Our treatments are gentle and non-invasive. However, every client is different. A brief consultation is required to ensure the treatment is suitable for your skin and overall well-being.

Do your treatments treat medical skin conditions?

No. Our facial treatments are not medical treatments and do not diagnose or treat medical conditions. They are intended for relaxation and general skin wellness.

How should I prepare for my appointment?

Please arrive with clean skin if possible and inform us of any allergies, sensitivities, or health concerns before your treatment.

How often should I book a facial?

This varies by individual, but many clients benefit from regular treatments every 3–4 weeks. We are happy to offer general guidance based on your goals.

Are results guaranteed?

No. Results vary depending on skin type, lifestyle, and consistency of care. We do not guarantee specific outcomes.

How do I book a treatment?

At this time, all treatment inquiries and bookings are handled via email. Please contact us to request an appointment.

PRODUCTS

Are your products natural?

Our products are carefully selected to align with a holistic and natural approach to skincare. Please review individual product descrip- tions for specific ingredients.

How do I place an order?

Orders can be placed directly through our website. Once your order is completed, you will receive a confirmation email.

When will my order ship?

Orders are processed within 3–5 business days. Shipping times vary depending on your location.

Do you ship internationally?

No, we currently ship within the United States only.

Can I return or exchange a product?

Due to the nature of our products, all sales are final. Please refer to our Shipping & Returns Policy for full details.

What if I have a reaction to a product?

We recommend reviewing ingredient lists carefully before use. If you experience a reaction, discontinue use immediately and consult a healthcare professional if needed.